At our AI-powered avatar video platform, we strive to provide the best possible service to our creators and influencers. This refund policy outlines the circumstances under which refunds may be granted for our subscription services and credit purchases.
Monthly Subscriptions: You may cancel your monthly subscription at any time. No refunds will be provided for partial months, but you will retain access to all features until the end of your current billing cycle.
Annual Subscriptions: Annual subscriptions may be eligible for a prorated refund within the first 30 days of purchase, provided you have used less than 25% of your monthly video generation allowance.
Upgrades/Downgrades: When upgrading or downgrading your plan, the difference will be prorated and applied to your next billing cycle. No immediate refunds are provided for plan changes.
Video generation credits are generally non-refundable once purchased. However, refunds may be considered in the following cases:
Custom and Enterprise plan refunds are handled on a case-by-case basis according to the terms specified in your individual contract. Please contact our support team to discuss any refund requests for custom plans.
To request a refund:
Approved refunds will be processed to your original payment method within 7-14 business days.
The following are not eligible for refunds:
If you have questions about our refund policy or need to request a refund, please don't hesitate to contact us.
We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "last modified" date. Continued use of our services after any changes constitutes acceptance of the new policy.